Shipping Policy

Shipping Policy

Last Updated: October 1, 2026

At Glow Girlez, we work to make sure your order reaches you safely and as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through glowgirlez.com.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

You will receive an order confirmation after your purchase and, where available, shipping or tracking information once your order has been dispatched.

2. Delivery Times

Estimated delivery times depend on your delivery location and the shipping method selected at checkout.

Delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may be affected by:

  1. Courier delays.
  2. Customs processing.
  3. Public holidays.
  4. Weather conditions.
  5. Incorrect or incomplete delivery information.
  6. High-volume periods.
  7. Circumstances outside our reasonable control.

3. Shipping Charges

Shipping fees are calculated and displayed during checkout where applicable.

Shipping costs may vary depending on:

  1. Delivery destination.
  2. Order size or weight.
  3. Shipping method.
  4. Available courier service.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the package.

If tracking does not update for an extended period, please contact our customer support team so we can assist you.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Glow Girlez is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery, additional charges may apply if the order needs to be reshipped.

6. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will work with the relevant delivery provider to determine the status of your shipment.

Please note that delivery delays caused by couriers, customs, weather, public holidays, or other circumstances outside our reasonable control may occur.

7. Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, please first check with household members, building reception, security, neighbors, or other relevant delivery locations.

If the package is still missing, contact us as soon as possible so we can assist with the appropriate next steps.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and products before disposing of any packaging.

Contact us within 7 days of delivery with your order number and supporting photographs.

Damaged-product claims are handled in accordance with our Refund & Exchange Policy.

9. International Shipping

For international orders, delivery times and available shipping methods may vary by destination.

Customers are responsible for providing accurate customs and delivery information.

Depending on the destination, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

Glow Girlez does not control these charges and cannot guarantee how or when customs authorities will process an international shipment.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country or courier requirements.

If an order cannot be shipped to the selected destination, we may contact you to provide an alternative solution or arrange an applicable refund.

11. Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will do our best to accommodate address-change requests before the order is processed or shipped.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

12. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Glow Girlez

Website: glowgirlez.com

Email: [Insert Customer Support Email]