Refund & Exchange Policy

Last Updated: October 1, 2026

At Glow Girlez, we want you to feel confident and happy with every purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the conditions outlined below, we are here to help.

Please read our Refund & Exchange Policy carefully before making a purchase.

1. Eligibility for Returns & Exchanges

Due to hygiene, safety, and product-quality considerations, we only accept returns or exchanges for eligible products under the following circumstances:

You received the wrong product.
The product arrived damaged or defective.
The product is missing from your order.
The product you received does not match your order.
The product was damaged during shipping.

To be eligible for a return or exchange, you must contact us within 7 days of receiving your order.

Products must be unused, unopened, and in their original packaging, unless the product was received damaged or defective.

2. Non-Returnable Products

For health, hygiene, and safety reasons, we generally cannot accept returns or exchanges for:

Opened or used skincare, body-care, or hair-care products.
Products that have been removed from their original packaging.
Products that have been damaged after delivery due to misuse, improper storage, or normal wear and tear.
Items purchased on sale or as part of a final-sale promotion, unless they arrive damaged, defective, or incorrect.
Gift cards or digital products, where applicable.

If you are unsure whether your item qualifies for a return or exchange, please contact our customer support team before sending anything back.

3. Damaged or Defective Items

If your order arrives damaged or you believe a product is defective, please contact us within 7 days of delivery.

Please provide:

Your order number.
A clear description of the issue.
Photos or videos showing the product and any visible damage.
Photos of the packaging, if the damage appears to have occurred during shipping.

Our team will review your request and, if approved, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

Please do not dispose of the damaged product or packaging until we have completed the review, as we may require additional information.

4. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

After reviewing your order, we will arrange the appropriate solution, which may include sending the correct item or providing a refund or store credit for the missing/incorrect item.

5. Exchanges

Eligible products may be exchanged only if they meet the requirements of this policy.

Because skincare, body-care, and hair-care products are personal-use items, opened or used products are generally not eligible for exchange unless the item is defective, damaged, or incorrectly sent by Glow Girlez.

If the requested replacement product is unavailable, we may offer an alternative solution, such as a refund or store credit.

6. Refunds

Once your return or refund request has been reviewed and approved, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Please note that shipping fees may be non-refundable unless the return is the result of an error on our part, a defective product, or damage that occurred during delivery.

7. Return Shipping

If the return is due to an error by Glow Girlez, a defective product, or damage during delivery, we may cover the applicable return shipping costs.

For other approved returns, if applicable, the customer may be responsible for return shipping costs.

Return instructions will be provided by our customer support team after your request has been reviewed and approved.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted or processed.

8. How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support team with the following information:

Email: [Insert Customer Support Email]

Please include:

Your full name.
Order number.
Product name.
Reason for the request.
Photos or videos, where applicable.

Our team will review your request and respond with the next steps.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, failure to collect the package, or other circumstances caused by incorrect information provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

If the order has already been shipped, you may need to follow the applicable return procedure outlined in this policy.

11. Product Reactions & Allergies

Glow Girlez is not responsible for allergic reactions, skin irritation, or other adverse reactions resulting from the use of a product.

Please carefully review the product description, ingredients, warnings, and directions before use. If you have known allergies or sensitivities, consult a qualified professional before using a new product.

If you experience an unexpected reaction, discontinue use and seek appropriate medical advice.

12. Policy Changes

Glow Girlez reserves the right to update or modify this Refund & Exchange Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website or purchase of products after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding refunds, exchanges, returns, or your order, please contact us:

Glow Girlez

Website: glowgirlez.com

Email: [Insert Customer Support Email]

We are always happy to assist you and make your shopping experience with Glow Girlez as smooth as possible.